We are seeking an experienced and dynamic IT Assistant to support the development, installation and maintenance of computer systems within the business to ensure maximum efficiencies and productivity at every level of the business.
Key Responsibilities Support the development, installation and maintenance of computer systems. Testing and modifying systems to ensure that that they operate appropriately and reliably. Connect and set up hardware as required.
Additional responsibilities Support compliance with software licensing laws. Support upgrades of software. Keep up to date with new technology. Support housekeeping and maintenance procedures and putting them into operation. Maintain network accounts and passwords as required. Maintain IP addresses. Support the purchase of technology resources (Principally software). Development and maintenance of reports and sources of business information. Supporting the IT and wider teams where appropriate. Documentation of systems and of problem resolution. Providing user support, advice and feedback. Providing on-call support out of business hours.
About You
Essential Criteria
Qualifications IT-related qualification (e.g., Level 3 Diploma, CompTIA A+, or similar).Evidence of ongoing technical development.
Experience 1–2 years in an IT support or similar environment.Experience supporting: Windows 10/11Microsoft 365 environmentsBasic IT housekeeping and system maintenanceHardware installation and configurationExposure to software upgrades or deployments.Experience documenting processes and troubleshooting steps.
Knowledge & Skills Strong user support and communication skills.Understanding of: User accounts, passwords, permissionsIP addressing and basic networkingSoftware licensing and complianceAbility to test, modify, and verify systems under guidance.
Personal Attributes Logical thinker with good problem solving capability.Confident working independently on routine tasks.Comfortable supporting a mix of office and production floor staff.Reliable and able to prioritise workload effectively.
Desirable Criteria Experience with SQL, reporting tools, or system testing.Experience in manufacturing or distribution settings.Exposure to ERP, WMS, or business information systems.
What We Offer Competitive salary and benefits package. Opportunity to shape technical strategy within a market‑leading dairy business. Collaborative, innovative working environment. The chance to work closely with major UK retailers and influence category growth.
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Applications to Jane Marfleet by e-mail with your CV